Privacy Policy

Last Updated: October 26, 2025

Welcome to Callers360. This Privacy Policy describes how Callers360 ("we," "us," or "our") collects, uses, processes, and discloses your information in connection with your access to and use of the Callers360 platform, including our Smart Dialer, Caller Mobile App, and Admin Control Panel (collectively, the "Services").

By using our Services, you agree to the collection and use of information in accordance with this policy. This Privacy Policy is governed by and construed in accordance with the laws of India, and the courts in Panjim, Goa, India shall have exclusive jurisdiction.

1. Information We Collect

We collect various types of information to provide and improve our Services, which may include personal data. Personal data is information that can be used to identify you, directly or indirectly.

1.1. Information You Provide to Us

• Account Information: When you register for an account, we collect your name, email address, company name, phone number, and password.
• Billing Information: If you subscribe to paid Services, we collect billing details such as billing address and payment method information.
• Communications: When you communicate with us (e.g., customer support, feedback, surveys), we collect the content of your communications and any information you choose to provide.
• Caller Data: As an administrator, you may input or upload information about your callers, such as names, email addresses, and assigned roles.
• Customer Data: Our Services allow you to manage your customer interactions. This may include phone numbers, names, and interaction history that you or your callers input into the system. You are responsible for ensuring you have the necessary consents and rights to provide this data to us.

1.2. Information Collected Automatically

• Usage Data: We collect information about how you use our Services, such as the features you use, the time and date of your interactions, call durations, call statuses (e.g., connected, missed, declined), and overall performance metrics (e.g., clarity, proficiency, volume).
• Call Recordings and Analysis: The Services may record calls for quality assurance, training, and AI-powered analysis. Our AI systems analyze call recordings to extract insights, identify keywords, sentiment, and provide suggested speech or feedback.
• Technical Data: We collect information about the device and software you use to access our Services, including your IP address, browser type, operating system, device identifiers, and mobile network information.
• Cookies and Tracking Technologies: We use cookies and similar tracking technologies (e.g., web beacons, pixels) to track activity on our Services and hold certain information. These are used for authentication, remembering preferences, providing analytics, and improving your user experience.

2. How We Use Your Information

We use the information we collect for various purposes, including:

• To provide, operate, maintain, and improve our Services.
• To personalize your experience and deliver features tailored to your needs.
• To process transactions and manage your subscriptions.
• To monitor and analyze usage and trends to improve and optimize our Services.
• To provide real-time performance insights and analytics for callers and administrators.
• To facilitate AI-powered call analysis, speech recognition, and suggested speech for call improvement.
• To develop new products, services, features, and functionality.
• To communicate with you, including sending service updates, security alerts, and support messages.
• For marketing and promotional purposes, where you have provided consent, such as sending newsletters or information about new features.
• To detect, prevent, and address technical issues, security incidents, or fraudulent activities.
• To comply with legal obligations and enforce our Terms of Use.
• For research and development to enhance our AI models and overall service quality.

3. How We Share Your Information

We may share your information in the following circumstances:

• Within Your Organization: Information related to your account and usage (e.g., caller performance data, call logs, AI analysis results) is accessible to authorized administrators within your organization.
• Service Providers: We engage third-party service providers to perform services on our behalf, such as cloud hosting (e.g., Google Cloud, AWS), payment processing, analytics, customer support, and AI/ML processing. These providers are bound by confidentiality obligations and are only permitted to use your information for the purpose of providing services to us.
• Business Transfers: In the event of a merger, acquisition, restructuring, or sale of all or a portion of our assets, your information may be transferred as part of that transaction. We will notify you via email and/or a prominent notice on our Service of any change in ownership or uses of your personal information.
• Legal Requirements: We may disclose your information if required to do so by law, in response to a court order, subpoena, or other legal process, or if we believe in good faith that such action is necessary to comply with a legal obligation, protect and defend our rights or property, or prevent or investigate possible wrongdoing in connection with the Service. This includes responding to requests from public and government authorities in India.
• With Your Consent: We may share your information with your explicit consent or at your direction.

4. Data Retention

We retain your personal information for as long as necessary to provide you with the Services, comply with our legal obligations, resolve disputes, and enforce our agreements. Once the data is no longer necessary, we will securely delete or anonymize it.

5. Your Data Protection Rights

Subject to applicable Indian laws and regulations, you may have the following rights regarding your personal data:

• Right to Access: You have the right to request access to your personal data that we hold.
• Right to Rectification: You have the right to request that we correct any inaccurate or incomplete personal data.
• Right to Erasure (Right to be Forgotten): You have the right to request the deletion of your personal data, subject to certain legal exceptions.
• Right to Object: You have the right to object to the processing of your personal data under certain circumstances.
• Right to Data Portability: You have the right to request a copy of your personal data in a structured, commonly used, and machine-readable format.
• Right to Withdraw Consent: If we rely on your consent to process your personal data, you have the right to withdraw that consent at any time.

To exercise any of these rights, please contact us using the details provided in Section 8.

6. Security of Your Information

We implement robust technical and organizational measures to protect your personal data from unauthorized access, use, alteration, or disclosure. These measures include encryption, access controls, regular security audits, and secure server infrastructure. While we strive to use commercially acceptable means to protect your personal data, no method of transmission over the Internet or electronic storage is 100% secure. Therefore, we cannot guarantee its absolute security.

7. Children's Privacy

Our Services are not intended for use by individuals under the age of 18 ("Children"). We do not knowingly collect personally identifiable information from Children. If you are a parent or guardian and you become aware that your Child has provided us with personal data, please contact us. If we become aware that we have collected personal data from a Child without verification of parental consent, we take steps to remove that information from our servers.

8. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. We will also inform you via email or a prominent notice on our Services prior to the change becoming effective. Your continued use of the Services after any changes to this Privacy Policy constitutes your acceptance of the changes.

9. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

• By Email: privacy@callers360.com
• By Mail: Callers360 Legal Department, 202, Gera Imperium Grand, Panjim, Goa, India.